Card basics
What the numbers on your card mean
A quick guide to the four fields a pharmacy uses.
RxBIN and RxPCN
These two fields help the pharmacy send a claim to the correct processor and processing program. Show the pharmacy both values exactly as they appear, including letters and any leading zeroes.
RxGroup and Member ID
The group and member identifiers tell the processor which discount arrangement to use. On the EzRx card these are program-assigned identifiers. Use the values printed together on the same card.
Where to find help
The EzRx card lists two phone numbers below the billing fields. Cardholders can use the customer service number. Pharmacy staff can use the pharmacy service number for help processing the card.
What to say if the card won’t process
Ask the pharmacy to recheck the four fields against the card. Pharmacy staff can use the pharmacy service number on the card for a processing question. Ask for the final price before deciding how to pay.